Frequently Asked Questions
If you’re new to All Pets Veterinary Hospital, we’d like to welcome you to your practice! We know you probably have some questions about what to expect at your first visit and about our policies. That’s why we’ve created the following list of FAQs. If you have a question that’s not addressed on this page or elsewhere on our site, call us at 603-882-0494, and we’ll be happy to help you.
What Is Your Appointment Cancellation Policy?
Please call our hospital at least 24 hours prior to your scheduled appointment time if you need to cancel your pet’s visit.
Do You Accept Pet Insurance?
We do accept all pet insurance and work with several companies in particular, including Trupanion, Embrace, Nationwide, and ASPCA. Trupanion offers upfront payment with little out of pocket expense (Trupanion Express). It also allows you to pay only the deductible and co-pay in many cases.
What Forms of Payment Do You Accept?
What Is Your Payment Policy for Routine Care?
Payment for routine services, including wellness exams, vaccinations, routine laboratory tests, X-rays, prescriptions, food, and pet supplies, is due in full at the time these services are rendered.
Why Does Veterinary Care Cost What It Costs?
At All Pets Veterinary Hospital, we’re passionate about what we do, and we strive to provide only high-quality, affordable care. Our facility is equipped with a state-of-the-art laboratory, radiology, and surgical equipment, and we offer the highest quality medical supplies available in the veterinary industry. With these advanced services, veterinary care can become costly, but rest assured, we provide itemized treatment plans so you’ll know the exact cost of your pet’s service in advance.
What Is Your Payment Policy for Surgical and Non-Routine Care?
We’ll do our best to provide you with a treatment plan for your pet’s surgery or other non-routine care so you can be more financially prepared. Keep in mind, however, that a treatment plan is not guaranteed to be the final price; expenses may be more or less than estimated. Surgeries and dental procedures can be expensive, especially when they’re unexpected. That’s why our policy is to collect 50% of the treatment plan cost at the time your pet is dropped off. The remainder of the balance will be due in full when you pick up your pet.
What Do I Do if My Pet Is Having an Emergency?
If the emergency occurs during our normal business hours, call us at 603-882-0494, or bring your pet directly to our hospital. For after-hours emergencies, contact one of the following emergency care centers:
Rockingham Emergency Veterinary Hospital
3 Cobbetts Pond Road
Windham, NH 03087
Veterinary Emergency and Critical Care and Cancer Treatment Center of New Hampshire
15 Piscataqua Drive
Newington, NH 03801
What Is Your Emergency Care Policy?
Because emergencies are often unexpected, we recommend that you have pet health insurance and/or CareCredit. We’ll work with you and your pet insurance company so that if an emergency does arise, the transaction process can go smoothly, and we can provide the best possible care for your companion. Due to recent unfortunate circumstances, we currently accept only cash, credit, and CareCredit for new clients. Checks are only accepted from long-standing clients. We apologize for any inconvenience this may cause.
How Can I Help Other Pet Owners in Need?
You can shop online at AmazonSmile. Amazon will donate 0.5% of eligible AmazonSmile purchases to Rhianna’s Fund, a non-profit, 501c foundation that helps support pets whose owners are unable to afford their pets’ medical care.
Where Can I Read More About Pet Health Topics?
We recommend the following sites:
- ASPCA Poison Control Center
- American Veterinary Medical Association
- Veterinary Partner
- American Association of Feline Practitioners
- American Heartworm Society
- Companion Animal Parasite Council
- Tick Encounter Resource Center
Where Can I Find Pet Rescue and Adoption Information?
We recommend the following sites: